Mission Statement and Principles
PARAGON'S MISSION
To create a place where physical and mental fitness is job one, building self-confidence and self-esteem happens naturally, and where children can develop an active lifestyle to accomplish these goals.
SEVEN UNIFYING PRINCIPLES
1. Unconditional Respect
2. Trustworthiness
3. Teamwork
4. Open Communication
5.Perpetual Growth
6. Reverence for the Company
7. Humor and Good Will
FOUR CUSTOMER SERVICE PRINCIPLES
1. Be Kind and Helpful--Actively search for opportunities to be kind and helpful.
Our success is the sum total of the quality of the relationships we build wtih the families that are our clients.
2. Show Integrity--See that your private behavior mirrors your public behavior.
Avoid and actively stop others from validating "tough talk" and venting.
3. Own It--When you receive a question, concern or complaint, you own it and are responsible for seeing
it through to resolution.
4. Convert--A disgruntled client, converted into a fan can become our strongest advocate. Put
extraordinary effort into converting the client.
ELEVEN TEACHING PRINCIPLES
1. Unconditional Respect
2. Keep the Clients safe
3. Clearly Communicate Expectations
4. Catch Clients Doing Things Right
5. Discipline With Natural Consequences
6. Be Enthusiastic
7. Daily Challenges
8. Daily Success
9. Perpetual Motion
10. Creativity, Variety, Fun
11. Love, Empathy, Compassion
